1. Who We Are
pk9999 ("we", "us", "our") operates the online casino and sports betting platform accessible at pk9999.one (the "Platform"). pk9999 is the data controller responsible for the personal information collected through the Platform.
This Privacy Policy applies to all visitors, registered users, and players of pk9999. By registering an account or using our services, you acknowledge that you have read and understood this policy. This policy should be read alongside our Terms & Conditions.
If you have any questions about this Privacy Policy or how pk9999 handles your data, please contact us at: [email protected]
2. Data We Collect
pk9999 collects the following categories of personal data:
- Identity Data: Full legal name, date of birth, gender, nationality, CNIC number or passport number, and copies of identity documents submitted for KYC verification.
- Contact Data: Pakistani mobile number (03XX format), email address, and residential address (city and province).
- Account Data: Username, hashed password, account registration date, account status, and transaction history.
- Financial Data: JazzCash account number, Easypaisa wallet number, bank account details (HBL / UBL / Meezan / Bank Alfalah), USDT TRC20 wallet address, deposit and withdrawal records.
- Gaming Data: Betting history, game session records, win/loss data, bonus usage, responsible gaming limits set by you, and self-exclusion status.
- Technical Data: IP address, browser type and version, device type and operating system, screen resolution, language settings, and session duration.
- Usage Data: Pages visited, game categories accessed, links clicked, and navigation patterns on the Platform.
- Communications Data: Records of live chat conversations, email correspondence, and support ticket history.
3. How We Collect Your Data
pk9999 collects personal data through the following means:
- Direct provision: Information you actively provide at registration, during KYC, when making deposits or withdrawals, or when contacting support.
- Automated collection: Technical and usage data collected automatically when you visit or interact with the Platform, via server logs and similar technologies.
- Cookies and similar technologies: Session cookies, persistent cookies, and analytics tools (see Section 7 for full details).
- Third-party payment providers: Transaction confirmation data received from JazzCash, Easypaisa, HBL, and other payment processors when you initiate a deposit or withdrawal.
- Identity verification partners: Data returned by KYC verification services used to confirm your identity and age.
4. Legal Basis for Processing
pk9999 processes personal data on the following legal grounds:
- Contractual necessity: Processing required to provide you with the services you have registered for, including account management, payment processing, and game delivery.
- Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and age verification obligations.
- Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming enforcement, and business analytics – where these interests are not overridden by your rights.
- Consent: Where we send you optional marketing communications, we do so only on the basis of your explicit opt-in consent, which you may withdraw at any time.
5. How We Use Your Data
pk9999 uses the personal data we collect for the following specific purposes:
- To create and manage your pk9999 account and verify your identity and age (18+ requirement).
- To process deposits, withdrawals, and all financial transactions on your account.
- To provide access to casino games, sports betting markets, and all other Platform services.
- To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited conduct as defined in our Terms & Conditions.
- To fulfil our Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) compliance obligations.
- To administer responsible gaming tools including deposit limits, self-exclusion, and session alerts you have set for yourself.
- To respond to your support queries, complaints, and other communications.
- To analyse Platform usage patterns and improve the performance, design, and features of pk9999.
- To send you account notifications, transaction confirmations, and security alerts.
- To send promotional communications, where you have opted in to receive these.
6. Sharing Your Data
pk9999 does not sell your personal data to third parties. We share your data only in the following limited circumstances:
- Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT TRC20 gateway providers – only the transaction data necessary to process your payments.
- KYC and identity verification providers: Third-party services used to verify your CNIC, passport, or other identity documents.
- Game content providers: Pragmatic Play, PG Soft, Evolution, JILI, and other licensed software providers receive session tokens as required to deliver their games. They do not receive your financial or full identity data.
- Fraud prevention and AML services: Specialist third-party services used to screen transactions and accounts against sanctions lists and fraud databases, as required by law.
- Legal and regulatory authorities: We will disclose your personal data to law enforcement, regulators, or courts when required to do so by a valid legal obligation.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of pk9999's business, your data may be transferred to the successor entity, subject to the same level of protection described in this policy.
All third parties with whom we share data are contractually bound to handle it securely and in accordance with applicable data protection standards.
7. Cookies & Tracking Technologies
pk9999 uses the following types of cookies and similar technologies on the Platform:
- Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. Cannot be disabled without breaking the service.
- Functional cookies: Remember your preferences such as language settings, preferred bet amounts, and game lobby layout.
- Analytics cookies: Collect anonymised data on how players navigate the Platform to help us improve performance and user experience. No personally identifiable information is collected by analytics cookies.
- Responsible gaming cookies: Track your session duration to support the delivery of session time alerts you have configured in your account settings.
pk9999 does not use third-party advertising or retargeting cookies. You can control non-essential cookies through your browser settings, though disabling certain cookies may affect Platform functionality.
8. Data Retention
pk9999 retains personal data for as long as is necessary for the purposes described in this policy, and in accordance with applicable legal requirements:
- Active account data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, as required for AML compliance.
- KYC documents: Retained for a minimum of 5 years following the end of the business relationship, in line with standard financial crime prevention obligations.
- Transaction records: Retained for a minimum of 5 years for regulatory compliance purposes.
- Support communications: Retained for 2 years from the date of the last interaction.
- Technical logs: Retained for 90 days for security and fraud investigation purposes.
When data is no longer required and no legal obligation requires its retention, pk9999 securely deletes or anonymises it.
9. Security
pk9999 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL / TLS encryption on all data transmitted between your device and the pk9999 servers.
- Bcrypt password hashing – your password is never stored in plaintext and cannot be read by pk9999 staff.
- Role-based access controls ensuring that pk9999 employees can only access the data necessary for their specific job function.
- Two-factor authentication available for player accounts and mandatory for all staff with access to production systems.
- Regular third-party penetration testing of the Platform's infrastructure and application security.
- Segregated storage for KYC documents, which are stored in an encrypted document management system separate from the main account database.
Despite these measures, no internet transmission is completely secure. We encourage you to use a strong, unique password for your pk9999 account and to enable two-factor authentication from account settings.
10. Your Rights
Subject to applicable law, you have the following rights regarding your personal data held by pk9999:
- Right of access: Request a copy of the personal data pk9999 holds about you.
- Right to rectification: Request correction of inaccurate or incomplete personal data.
- Right to erasure: Request deletion of your personal data, subject to legal retention requirements (e.g., AML obligations may prevent full erasure).
- Right to restrict processing: Request that we restrict how we use your data in certain circumstances.
- Right to data portability: Request a copy of your data in a structured, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
- Right to object: Object to processing carried out on the basis of legitimate interests.
To exercise any of these rights, please contact us via live chat from within your account or by email at: [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.
11. Children's Privacy
pk9999 services are strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is a mandatory step of our registration process and is reinforced by KYC document checks.
If pk9999 becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be returned to the originating payment method after verification of the rightful owner.
If you believe a minor has registered on pk9999, please contact us immediately at: [email protected]
12. International Data Transfers
pk9999's servers and those of some of our third-party service providers may be located outside Pakistan. Where personal data is transferred internationally, pk9999 ensures that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection mechanisms, to protect the transferred data to the same standard described in this policy.
13. Changes to This Policy
pk9999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting a notice on the Platform homepage and, where the changes are significant, by emailing registered players at least 7 days before the revised policy takes effect.
We encourage you to review this page periodically. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of pk9999 after the effective date of a revised policy constitutes acceptance of the updated terms.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or pk9999's data handling practices, please contact our Data Protection team:
- Live Chat: Available 24/7 from inside your logged-in pk9999 account (fastest response).
- Email: [email protected]
We take all privacy enquiries seriously and aim to respond within 5 business days. Formal complaints will be acknowledged within 24 hours and resolved within 30 days wherever possible.